Effective Date: June 5, 2026
Last Updated: June 5, 2026
These Terms of Service ("Terms") govern your access to and use of the Invadent software platform, including the Invadent website at invadent.com, any related subdomains, mobile interfaces, and all associated services (collectively, the "Service") provided by Invadent LLC, a Colorado limited liability company ("Invadent," "we," "our," or "us").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
By creating an account, accessing the Service, or otherwise using Invadent, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference into these Terms.
You may only use the Service if:
If you are accepting these Terms on behalf of a Practice, you represent and warrant that you have the authority to bind that Practice, and "you" in these Terms refers to both you individually and to the Practice.
You may permit employees, contractors, and agents of your Practice ("Authorized Users") to access the Service through your account. You are responsible for all actions taken by Authorized Users and for ensuring they comply with these Terms.
Invadent is a software platform designed to help dental practices manage:
Invadent is a business management tool. Invadent:
You acknowledge that compliance with all applicable laws, regulations, and professional standards is your responsibility, and that the Service is a tool to assist with—but not guarantee—your compliance efforts.
To use the Service, you must create an account by providing accurate and complete information about yourself and your Practice. You agree to keep your account information current.
You are responsible for:
Invadent is not liable for any loss or damage arising from your failure to safeguard your credentials.
Each Practice may maintain one active account. Sharing accounts across multiple Practices, or using a single account to manage multiple unrelated Practices, is not permitted without our prior written consent.
Invadent offers a sixty (60) day free trial of the Service. No credit card or payment method is required to start the trial.
During the trial period, you have access to all features of the Service. Trial accounts are subject to the same Terms as paid accounts, including acceptable use, data retention, and termination provisions.
At the end of the sixty (60) day trial period:
If you do not convert to a paid subscription within the trial and grace periods, your account will enter export-only mode beginning ninety (90) days after the trial start date. In export-only mode:
If your account remains in export-only mode (or otherwise inactive without a paid subscription) for three hundred sixty-five (365) days from the start of the trial period, we may permanently delete all data associated with your account.
Before deletion, we will send notification emails to the email address on file. You are responsible for exporting any data you wish to retain before deletion occurs. Deletion is permanent and irreversible.
Invadent offers monthly subscription plans. Current pricing and plan details are available at invadent.com. We reserve the right to modify pricing for new subscribers with reasonable notice; existing subscribers will receive at least thirty (30) days' notice of any price changes affecting their current plan.
Subscription fees are billed monthly in advance via Stripe, our third-party payment processor. By providing payment information, you authorize us (through Stripe) to charge your payment method for the applicable subscription fee, plus any applicable taxes.
Subscriptions automatically renew each month unless you cancel before the next billing cycle. To cancel, you may use the account settings page or contact hello@invadent.com. Cancellations take effect at the end of the current billing period; you retain access to the Service through that period.
All subscription fees are non-refundable, except as required by applicable law or at our sole discretion in cases of service failure, billing error, or extraordinary circumstances.
If a payment fails, we will attempt to charge your payment method again. If payment cannot be successfully processed, your account may be downgraded to grace period or export-only mode until payment is resolved.
Subscription fees are exclusive of taxes. You are responsible for any sales, use, value-added, or similar taxes applicable to your use of the Service.
Invadent and its licensors retain all right, title, and interest in and to the Service, including but not limited to:
These are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your Practice's internal business purposes.
You retain all right, title, and interest in and to the data you submit, upload, or generate through the Service ("Customer Data"), including but not limited to:
You grant Invadent a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Customer Data solely as necessary to:
This license terminates when you delete your Customer Data or when your account is deleted, except where retention is required by law.
We may create aggregated and de-identified data from Customer Data (data from which all identifying information about you, your Practice, and individuals has been permanently removed) and use such aggregated data for any lawful purpose, including improving the Service, developing new features, and publishing industry insights. Aggregated data does not identify you or your Practice.
If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant Invadent a perpetual, irrevocable, royalty-free, worldwide license to use that Feedback for any purpose, without obligation or compensation to you.
You may use the Service only for lawful purposes related to managing your dental practice's inventory and compliance documentation.
You agree NOT to:
(a) Use the Service in violation of any applicable law, regulation, or rule;
(b) Use the Service to store, process, or transmit Protected Health Information (PHI), patient health records, or any data subject to HIPAA without our prior written consent and execution of any required business associate agreement;
(c) Resell, sublicense, rent, lease, lend, redistribute, or otherwise transfer access to the Service to any third party that is not part of your Practice;
(d) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or proprietary methods of the Service;
(e) Modify, adapt, translate, or create derivative works of the Service;
(f) Use the Service to build, develop, or improve a competing product or service, or to benchmark against a competing product or service for any commercial purpose;
(g) Remove, alter, or obscure any proprietary notices, including copyright, trademark, or attribution notices, from the Service or any related materials;
(h) Scrape, harvest, or otherwise extract data from the Service through automated or manual means beyond normal use, except for your own Customer Data through provided export features;
(i) Conduct security testing, penetration testing, or vulnerability assessments of the Service without our prior written authorization;
(j) Introduce viruses, malware, worms, or other harmful code into the Service;
(k) Interfere with, disrupt, or attempt to gain unauthorized access to the Service, accounts of other users, or related systems or networks;
(l) Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
(m) Submit false, misleading, or fraudulent information to the Service;
(n) Use the Service in any manner that could disable, overburden, damage, or impair the Service;
(o) Use any robot, spider, or other automated means to access the Service for any purpose without our express written permission;
(p) Send unsolicited communications, advertising, or promotional material through the Service;
(q) Use the Service to engage in any activity that is fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable.
We reserve the right, but have no obligation, to monitor, investigate, and act upon any suspected violation of this Section 7. Violations may result in immediate suspension or termination of your account without notice or refund.
The Service includes features powered by artificial intelligence and machine learning, including but not limited to invoice scanning, spore test image interpretation, and document analysis. These features are provided by Anthropic, PBC ("Anthropic") via their Claude API.
You acknowledge and agree that:
AI output, particularly relating to spore test interpretation or any compliance-related analysis, should not be relied upon as a substitute for required compliance testing, professional judgment, or regulatory record-keeping. You remain responsible for all compliance obligations applicable to your Practice.
We implement reasonable administrative, technical, and physical safeguards designed to protect Customer Data, including:
Despite our security measures, no system is completely secure. You acknowledge that:
We will notify you without undue delay if we become aware of a security incident affecting your Customer Data, consistent with applicable law.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT ANY WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INVADENT EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION:
Invadent does not warrant or guarantee that use of the Service will result in your Practice's compliance with any law, regulation, accreditation standard, or professional requirement. You bear sole responsibility for your Practice's regulatory compliance.
Nothing in the Service constitutes medical, dental, clinical, or professional advice. Decisions regarding patient care, clinical procedures, or professional practice must be based on your own professional judgment and applicable standards of care.
We strive to maintain Service availability but do not guarantee uninterrupted access. The Service may be unavailable due to scheduled maintenance, unscheduled maintenance, third-party service disruptions, force majeure events, or other circumstances.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL INVADENT, ITS OWNERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:
ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF INVADENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INVADENT'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL NOT EXCEED THE GREATER OF:
(a) THE AMOUNT YOU PAID TO INVADENT FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR
(b) ONE HUNDRED U.S. DOLLARS ($100.00).
The disclaimers and limitations of liability in these Terms are fundamental elements of the bargain between you and Invadent. You acknowledge that Invadent would not provide the Service to you without these limitations, and that the pricing reflects these limitations.
Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent any limitation in this Section 11 is held unenforceable, our liability will be limited to the maximum extent permitted by applicable law.
You agree to defend, indemnify, and hold harmless Invadent, its owners, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
(a) Your violation of these Terms;
(b) Your use or misuse of the Service;
(c) Your violation of any law, regulation, or third-party right;
(d) Customer Data submitted by you or your Authorized Users, including any claim that such data infringes a third party's rights or violates applicable law;
(e) Your storage or attempted storage of PHI or other prohibited data in violation of Section 7.2(b);
(f) Any claim by a regulatory authority, patient, or other third party arising from your Practice's operations, compliance practices, or clinical decisions, even if you used the Service in connection with such operations.
Invadent will provide you with prompt notice of any claim subject to indemnification. You may not settle any claim that imposes any obligation on or admits any liability of Invadent without Invadent's prior written consent. Invadent reserves the right to assume exclusive control of the defense of any indemnified claim at its own expense.
The Service is built on and integrates with several third-party services, including:
Your use of the Service may be subject to the terms and policies of these third-party providers. We are not responsible for the practices or policies of third-party services, and your relationship with any third-party provider is solely between you and that provider.
We may modify, replace, or discontinue use of any third-party service at our discretion. If such a change would materially affect Service functionality, we will provide reasonable notice when practicable.
These Terms remain in effect for as long as you maintain an account with Invadent or use the Service.
You may terminate your account at any time by:
Termination by you does not entitle you to a refund of fees already paid, except as required by applicable law.
We may suspend or terminate your account, with or without notice, if:
(a) You violate these Terms;
(b) You engage in conduct that we reasonably believe poses a risk to the Service, other users, or third parties;
(c) Your payment method fails and is not promptly corrected;
(d) Your account remains inactive for an extended period, consistent with the data retention provisions in Section 4;
(e) We are required to do so by law or court order;
(f) We discontinue the Service in whole or in part, with reasonable notice when practicable.
Upon termination:
We may modify these Terms from time to time. When we make material changes, we will notify you by:
Material modifications take effect thirty (30) days after notice is provided, unless a longer period is required by law. Your continued use of the Service after the effective date constitutes your acceptance of the modified Terms.
If you do not agree to a material modification, your sole remedy is to cancel your subscription and stop using the Service before the modification takes effect. Refunds for the unused portion of a prepaid term will be considered on a case-by-case basis.
Before initiating any formal dispute, you agree to first contact us at hello@invadent.com and attempt in good faith to resolve the dispute informally. Both parties will engage in good-faith negotiations for at least thirty (30) days before pursuing formal proceedings.
If informal resolution does not succeed, you and Invadent agree that any dispute, claim, or controversy arising out of or related to these Terms or the Service will be resolved exclusively through final and binding arbitration, except as provided in Section 16.4.
Arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted in Pueblo County, Colorado, or via remote proceedings at the arbitrator's discretion. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
YOU AND INVADENT EACH AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS PROCEEDING.
If this class action waiver is found unenforceable, then the entirety of this Section 16 will be null and void, and any dispute will instead proceed in the courts identified in Section 16.5.
The following types of disputes are not subject to mandatory arbitration:
(a) Claims for injunctive or equitable relief to protect intellectual property rights;
(b) Small claims court actions, provided the action remains in small claims court and is brought on an individual basis;
(c) Claims that applicable law prohibits from being arbitrated.
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law principles. For disputes not subject to arbitration, you and Invadent submit to the exclusive jurisdiction of the state and federal courts located in Pueblo County, Colorado.
Any claim arising out of or related to these Terms or the Service must be brought within one (1) year after the cause of action accrues. Claims brought after this period are permanently barred.
These Terms, together with the Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and Invadent regarding the Service and supersede any prior agreements, understandings, or communications.
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' original intent.
Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision in the future or any other provision.
These Terms create rights and obligations only between you and Invadent. No other person or entity is a third-party beneficiary of these Terms.
You may not assign or transfer these Terms or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent is void. We may assign these Terms freely, including in connection with a merger, acquisition, sale of assets, or operation of law.
Neither party will be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, cyberattacks, or failures of third-party services.
You and Invadent are independent contractors. These Terms do not create any partnership, joint venture, agency, employment, or fiduciary relationship.
We may provide notices to you by email to the address on your account, by posting in the Service, or by other reasonable means. You may provide notice to us at:
Invadent LLC 332 S Orchard Springs Dr., Suite #110 Pueblo West, CO 81007 Email: hello@invadent.com
Section headings in these Terms are for convenience only and do not affect interpretation.
These Terms are written in English. Any translation provided is for convenience only, and the English version controls in case of conflict.
If you have questions about these Terms, please contact us:
Invadent LLC 332 S Orchard Springs Dr., Suite #110 Pueblo West, CO 81007 Email: hello@invadent.com
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.